Frequently Asked Questions
Everything you need to know about your vinyl experience.
How do you package vinyl records for shipping?
We use heavy-duty, corrugated cardboard mailers specifically designed for vinyl. Each record is padded with bubble wrap or stiffeners to prevent corner dings and seam splits during transit.
What is your return policy for opened records?
We accept returns on defective or damaged items within 30 days of delivery. However, we cannot accept returns for opened, non-defective records due to change of mind.
Do you sell new or used records?
Recordstore specializes in brand new, factory-sealed vinyl, including limited editions, colored variants, and exclusive store pressings.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I cancel or modify my pre-order?
Yes, you can cancel or modify your pre-order any time before the official release date by contacting our customer support team with your order number.